At Macha, we implement strict access control protocols to ensure your data is only seen by those who need to see it — and no one else.
Role-Based Access Control (RBAC)
We define user roles to limit access within your organization:
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Admin: Has full access to the Macha dashboard, including user management, configuration settings, and analytics.
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Agent: Has limited access — can view and respond to support conversations but cannot alter settings or manage users.
This ensures that sensitive controls remain in the hands of trusted administrators.
Customizable Permissions
Admins can:
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Assign or revoke roles
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Customize access levels for individual users
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Restrict access based on responsibilities
This allows you to tailor user access based on your internal workflows and security posture.
Centralized User Management
Admins can manage your entire organization’s user base:
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Add or remove team members
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Update user roles as needed
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Immediately revoke access when someone leaves the team
All of this is managed within the secure Macha dashboard.
Summary
| Feature | Description |
|---|---|
| Admin Role | Full dashboard access, config settings, user permissions |
| Agent Role | Limited to viewing and responding to support tickets |
| Custom Permissions | Role-based controls tailored to your org’s needs |
| Secure User Management | Admins can manage access quickly and securely |
Still Have Questions?
Our team is happy to help! Reach out anytime at support@getmacha.com.