Yes. Macha fully supports data subject rights under GDPR and similar data protection regulations. You — as the data controller — can request access, export, correction, or deletion of personal data processed through the Macha platform.
Supported Data Subject Rights
We provide tools and processes to help you meet these common rights:
| Right | What You Can Do |
|---|---|
| Access | Request a copy of any personal data associated with your tickets, agents, or users |
| Correction | Update inaccurate data through support requests |
| Deletion (Right to be Forgotten) | Permanently remove personal data related to users, agents, or tickets |
| Portability | Export data in a machine-readable format (JSON or CSV) |
These actions can be performed upon request by contacting our team.
How to Request Data Actions
To submit a request:
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Email us at support@getmacha.com
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Specify the action (access, export, delete, correct) and relevant identifiers (e.g., ticket ID, agent email)
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Our team will process your request securely and in a timely manner
Most requests are fulfilled within 30 days unless legal or technical constraints apply.
How We Ensure Security
All data exports and deletions are:
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Logged and auditable
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Reviewed to ensure no collateral deletion
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Performed using internal tools that enforce fine-grained access control
We require reasonable verification to ensure that only authorized administrators can make these requests.
Need Assistance?
Email support@getmacha.com with your request, and we’ll guide you through the process securely and efficiently.