Auto-Generate Answers with AI

Let Macha AI instantly respond to common tickets using your connected knowledge sources — no typing needed.

🛠️ Enable This Feature First

Make sure it’s turned on in your Macha dashboard:

Dashboard → AI Assistant → Widget Features → Toggle ON "Use knowledge base to create AI answers"

Once enabled, Macha AI will automatically scan your knowledge sources to generate the best possible response.

⚡ How to Use Auto-Generate

1. Open any ticket in Zendesk.

2. Click the Macha AI widget (✨AI icon).

3. Click "Create Answer" without entering any instruction.

4. Review the auto-generated response.

5. Paste or copy the answer as needed.

IMPORTANT: The quality of these responses depend on the quality of your knowledge base. It's important to always check if the answer created by AI is accurate.

This is ideal for common Level 1 queries where existing help content already covers the answer.

📚 Supported Knowledge Sources

Macha AI pulls content from:

• Zendesk help center articles

• Zendesk macros

• Shopify products (if integrated)

• Custom knowledge base articles

• Notion

• Macha Articles
  
  

Need help enabling this feature or connecting sources? Contact Support