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  1. Help Center - Macha AI App Suite for Zendesk
  2. AI Copilot for Zendesk

AI Copilot for Zendesk

How to use the Zendesk AI copilot for faster, better support

  • Installing Macha AI on Zendesk ›
  • Set Up Language and Translation Settings ›
  • Responding to Comments with Macha AI ›
  • Common Mistakes to Avoid while Creating Responses ›
  • Using the Responses Created by Macha AI ›
  • Refining Answers Created by Macha AI ›
  • Creating Responses using your Knowledge Base ›
  • Auto-Generate Answers with AI ›
  • Using Ticket Analysis with AI ›
  • Using Resources For Relevant Information ›
  • Handling Multilingual Tickets ›

Always On Support. Faster responses. Higher efficiency.

90%

Over 90% of customers expect response times under 10 minutes.

60%

Brands can automate over 60% of their support tickets with AI.

80%

CX leaders are implementing AI significantly in their support processes

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