Find the right answer — without searching.
The Resources tab in Macha AI helps agents quickly locate the best internal materials to respond accurately and confidently to customer queries.
📚 What You’ll Find in the Resources Tab
When you open the Macha AI widget and click on the Resources tab, you’ll see a curated list of:
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✅ Relevant Macros
Shortlisted based on the customer’s query and intent. -
✅ Help Center Articles
Suggested based on their ability to directly answer the customer’s question. -
✅ Knowledge Base Sources from External Systems
Such as:-
Notion documents
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Integrated internal tools
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Other custom data sources you've connected to Macha
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🧠 How It Works
Macha AI reads the customer’s message, analyzes the context, and automatically recommends the most relevant support content — saving agents time and boosting response accuracy.
“If you're wondering how to resolve a query or where to find an answer, the Resources tab does the digging for you.”
Watch It in Action
Need help connecting external resources to your Macha account? Contact Support