Handling Multilingual Tickets

Support customers in any language — seamlessly and confidently with Macha AI’s built-in translation features.

🌍 Step-by-Step Guide

1. View the Ticket in Your Language
   If a ticket comes in a different language, just click the Translate button in the top-right corner of the Macha AI widget.
   The ticket will appear in your selected language (configured in settings).

2. Create a Response
   Type your instruction in your preferred language.
   Example: Yes, offer express shipping

3. Automatic Response Translation
   Macha AI will generate the full reply in the customer’s original language — no extra steps needed.

4. Review & Send
   You’ll also see the AI’s response in your language for clarity.
   If everything looks good, click Paste to Editor and send.
   
   

⚙️ Required Setup

Ensure the following settings are enabled:

Open the Macha AI widget → Settings (⚙️):

• Set your Primary Language (e.g., English)

• Toggle ON Auto-translate Tickets

Once enabled, every multilingual conversation will be handled smoothly — from understanding the message to replying in the right language.

Watch It in Action

✅ Why This Matters

• Eliminate language barriers instantly

• Reply in your native language without worry

• Boost response speed and accuracy across global customers
  
  

Need help with translation settings or adding more supported languages? Contact Support