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  1. Help Center - Macha AI App Suite for Zendesk
  2. General

General

AI Copilot for Zendesk

  • Installing Macha AI on Zendesk
  • Set Up Language and Translation Settings
  • Responding to Comments with Macha AI
  • Common Mistakes to Avoid while Creating Responses
  • Using the Responses Created by Macha AI
  • Refining Answers Created by Macha AI
See all 11 articles

Subscription Management

  • What Plans Does Macha Offer?
  • Do You Offer Discounts for Annual Billing?
  • How Do I Manage My Subscription?
  • Can I Change the Number of Agents on My Subscription?

Security & Data Privacy

  • How Macha Authenticate Users Securely
  • How Is Access to My Data Controlled?
  • What Data Does Macha Store and Not Store?
  • Is My Data Encrypted at Macha?
  • Where Is My Data Stored and Processed?
  • What Happens to My Data After the Retention Period?
See all 9 articles

Always On Support. Faster responses. Higher efficiency.

90%

Over 90% of customers expect response times under 10 minutes.

60%

Brands can automate over 60% of their support tickets with AI.

80%

CX leaders are implementing AI significantly in their support processes

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